Frequently Asked Questions

How do I place an order?

You can place an order in the following ways:

Through our website, by adding the selected products to your cart and completing the order.
By phone by contacting our team.
On site at our store.

Do you offer delivery and what is the price?

Standard delivery: every day from 10:00 to 19:00 – 10 €

Flower shop Varna:

Flower shop Aheloy:

Order must be placed and confirmed 24 hours prior to delivery by email or phone.

Deliveries outside office hours: by prior arrangement.
All deliveries are made after an order has been placed and payment made at least 6 hours before delivery. Otherwise the order may be refused (by phone or email).

What are the payment methods?

You can choose one of the following payment methods for your order:

1. DEBIT/CREDIT CARD PAYMENT
2. PAYMENT BY BANK TRANSFER
3. PAYMENT IN STORE – payment can be made in cash or by debit/credit card via POS terminal at:
- Varna , ul. General Kolev 68a
- gr. Aheloy , str. Sunny Beach 3

ON BANK TRANSFER

You need to make a bank transfer to:

Name: ET Total Commerce – Tatiana Karaivanova
IBAN: BG21BPBI79371069180901
Bank: Eurobank Bulgaria AD
Bank code: BPBIBGSF

Write the order number in the reason for payment. Send us a copy of the payment order to [email protected]

Can you create personalized bouquets?

Of course! Share your requirements or ideas, and our florists will create a unique bouquet especially for you.

Do you fulfil orders for weddings and corporate events?

Yes, we specialize in arrangements for weddings, corporate events and parties. Contact us to discuss the details.

Can I return an order?

Flowers are perishable products, so we do not offer returns. If there is a problem with delivery or quality, please contact us within 24 hours.

How do I file a complaint?